Health Careers For SOUTH EAST

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Victorian Order of Nurses

VON Canada is Canada’s only, national, not-for-profit, charitable home and community care organization. For more than 115 years, our nurses, therapists and other health care providers have cared for Canadians in their own homes. Today, we offer more than 75 home care, personal support, and community services designed to help people of all ages to get healthy and stay healthy. Our team of more than 5,000 staff and 9,000 volunteers serves Canadians in more than 1,200 communities across our country.


Position:  Client Service Associate

Region:  Hastings

Description:  The Service Delivery team will operate on a 7 days per week schedule, and the successful candidate must be available to work some weekends as well as evenings and holidays


Responsibilities:
  • Work as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service records
  • Liaise with funders, clients and the care team in the community regarding services and information and is the first point of contact for all incoming service requests
  • Coordination of service providers schedules and updates
  • Receive and process referrals and updates and responds to phone inquiries from community, customers, clients, doctors, service providers and other agencies
  • Coordinate all standardized data input, triaging of calls and information
  • Work closely with frontline nurses, supporting their day to day needs
  • Other duties/task as assigned by Manager

Qualifications:
  • Grade 12 required, university/college education preferred
  • Ability to provide high quality customer service in a fast paced environment with multiple priorities and competing deadlines
  • Demonstrated skills in conflict resolution, problem solving & critical thinking
  • Excellent communication skills; both written and oral
  • Demonstrated proficiency using the Microsoft Office suite of programs, including Word, Excel, and PowerPoint
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
  • A vulnerable Sector Search and/or Child Abuse Registry Check may be required
  • Ability to speak French is an asset in French Designated areas
Work Conditions and Physical Capabilities: Fast-paced Environment; Attention to Detail; Lift and carry using appropriate lifting techniques; Bend, push, pull, grip, reach, kneel, crouch using good body mechanics; Walk, sit, stand, climb stairs; Fine hand movements

VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at http://www.von.ca/en/accessibility for further information and contact details.


Salary:  TBD

Terms of Employment:  Temporary, Part Time (0.4 FTE)

Deadline for Application:  Wednesday, June 27, 2018

How to Apply:  

Applications are accepted while this link is active:
http://jobs.jobvite.com/von/job/oBWT6fwg/apply

Location:  Trenton

Profession Type:  Administrative and Clerical

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