ADD A NEW SERVICE PROFILE

Describe your organization or services by completing all applicable fields below, and then click "Submit Service" when completed. Once administrative staff review and standardize your submission, your listing will be make public.

Public Comment:

Temporary announcements regarding major changes to service levels, such as emergency closures and moves

when communicating time-sensitive information, include a date
bold text is identified using HTML tags (i.e., )

EXAMPLES:

Location closing permanently Sep 30, 2023
Mar 5, 2024: Unionized workers are on strike. Call first to confirm services.

Service Name:

Name 1:

Main name of the organization, agency, or program

select the operating name, as used on the service's website or stationery
keep accents and foreign spellings
avoid starting with A, An, The, Le, La, Les, L'
avoid using . & # No (for number)
avoid ending with Ltd, Limited, Inc, Incorporated

Name 2:

Secondary name for the service, often indicating a specific region, office, branch, or location

Level 2 will automatically display after Level 1, with a dash in between
do not repeat content from Level 1
avoid starting with A, An, The, Le, La, Les, L'
avoid using . & # No (for number)

Name 3:

Field used to continue modifying the service name (see Level 2)

Level 3 will automatically display after Level 2, with a dash in between
use Level 1 and Level 2 first
avoid starting with A, An, The, Le, La, Les, L'
avoid using . & # No (for number)

Name 4:

Field used to continue modifying the service name (see Level 2)

Level 4 will automatically display after Level 3, with a dash in between
use Level 1, Level 2, and Level 3 first
avoid starting with A, An, The, Le, La, Les, L'
avoid using . & # No (for number)

Name 5:

Field used to continue modifying the service name (see Level 2)

Level 5 will automatically display after Level 4, with a dash in between
use Level 1, Level 2, Level 3, and Level 4 first
avoid starting with A, An, The, Le, La, Les, L'
avoid using . & # No (for number)

Former Name:

Retired name for the service generally noted for up to five years, depending on how prominent the name has been

Does not appear on the public site * used for data management purposes

avoid using . & # No (for number)
separate multiple service names with a semicolon (;)

Contact Details:

Main Phone:

Main phone number(s) for the service

include the area code
extensions are labelled as "ext"
separate multiple phone numbers with line breaks
when needed, label with colons (:) can be placed before phone numbers

EXAMPLES:

519-660-5910
519-660-5910 ext 5923
519-555-0100 Cell: 519-555-0101
519-472-2222 (519-472-CCAC)

Toll-Free:

Toll-free phone number which is free to the calling party

include 1- and the 800, 888, 877, 866, 855, 844, 833, or 822 area code
seven-digit toll-free phone numbers begin with 310
extensions are labelled as "ext"
do not repeat TTY, Crisis, or Fax toll-free numbers

EXAMPLES:

1-888-555-0112 ext 5397
1-800-622-6232 (1-800-O-CANADA)

TTY:

Teleprinter or teletype phone number for people communicating in text with a telecommunications device for the deaf (TDD)

include the area code

Crisis:

Crisis contact information used for emergencies

include the area code
do not repeat Main Phone unless it has been specifically designated as a crisis line

After Hours:

Different phone number to use after regular business hours

include the area code
do not repeat an Office or Crisis phone number
do not list an answering machine

Fax:

Fax number for the service

include the area code
repeat the Main Phone number if it is the same, but note if the office needs to be contacted before faxing

EXAMPLES:

519-555-0131
519-555-0132 (Call first)

Email:

One email address for the service

list the entire email in lower case
do not supplement with other text

Website:

One web address that leads to an online service resource

generally choose the "main" page, or a "gateway" page where people can select a language or location
choose a more specific page if service-related content is buried within a complex website for an umbrella organization

Mailing Information:

c/o:

Name of the person or organization to which mail should be addressed when the addressee is a private home, or located at a separate service's site

do not repeat the Service Name fields

Street Address: (if different)

Building:

Building name where the service is located

"Building" is abbreviated as Bldg
a separate organization acting as the host for a smaller organization can be listed here, e.g. a mental health clinic that serves as the base for an independent self-help group
do not repeat the Service Name fields

EXAMPLES:

Bldg B3
Cherry Hill Village Mall
Lilja Fairclough Bldg

Building name where the service is located, if different from the corresponding mailing address

"Building" is abbreviated as Bldg
a separate organization acting as the host for a smaller organization can be listed here, e.g. a mental health clinic that serves as the base for an independent self-help group
do not repeat the Service Name fields

EXAMPLES:

Bldg B3
Cherry Hill Village Mall
Lilja Fairclough Bldg

Address:

Main or mailing address for the service

leave blank for virtual services (online or phone service) or when confidentiality is a serious concern
standard abbreviations: Apt, Ave, Bldg, Blvd, Cres, Dr, Hwy, PO Box, Pkwy, Rd, RR, Stn, St
abbreviate directions, e.g. NW
abbreviate floors, e.g. 4th Fl
if unsure whether to use "Suite", use the more generic "Unit"
avoid . & # No (for number)

EXAMPLES:

365 Oxford St W, 2nd Fl
630 Colborne St, Suite 201
PO Box 4001, Stn A

Street address for the service, if different from the corresponding mailing address

leave blank for virtual services (online or phone service) or when confidentiality is a serious concern
standard abbreviations: Apt, Ave, Bldg, Blvd, Cres, Dr, Hwy, Pkwy, Rd, RR, St
abbreviate directions, e.g. NW
abbreviate floors, e.g. 4th Fl
if unsure whether to use "Suite", use the more generic "Unit"
avoid . & # No (for number)

EXAMPLES:

365 Oxford St W, 2nd Fl
630 Colborne St, Suite 201

City:

City where the service is located

include even if the Address field has been purposefully left blank

City where the service is located, if different from the corresponding mailing address, or if there is other Street Address information

Province:

Province where the service is located

use standard 2-letter designations
avoid punctuation

EXAMPLES:

Postal Code:

Postal code of the main or mailing address for the service

Room:

Specific location information that is not part of the mailing or street address for the service

Intersection:

Familiar/major intersection closest to the service, used as a general reference point

list a north-south street first, an east-west street second
if within a block of the main intersection, separate street names with the word "and"
otherwise, list the main street on which the service is located, and then provide bearing using the other major street(s), e.g. north of Main St
standard abbreviations: Ave, Blvd, Cres, Dr, Hwy, Pkwy, Rd, RR, St
abbreviate directions, e.g. NW
avoid . & # No (for number)

EXAMPLES:

Wonderland Rd N and Sarnia Dr
Colborne St, between First Ave and Central St
Jones Ave, south of North Service Rd W

Accessibility:

The degree to which a wheelchair user can move independently at the service location

factors include designated parking, power doors, ramps, elevators, and barrier-free washrooms
if "Partially Accessible" is selected, provide further details under Accessibility Notes

Accessibility Notes:

Notes in addition to the Accessibility field, especially if "Partially Accessible" has been selected

include relevant details for parking, doors, elevators, washrooms, and transportation
include measures taken for hearing- and vision-impaired clients
avoid punctuation
separate each note with an asterisk (*)

EXAMPLES:

Push-button doors * easy access to elevator
Barrier-free washroom * assistance needed with front door
Designated parking by Entrance B * elevator with braille and voice features

Hours:

Opening hours for the service

use 3-letter abbreviations for days, or "Daily" for services offered every day
for ranges, use hyphens (no spaces), e.g. Mon-Fri 8am-5pm
for lists, use commas, e.g. Mon, Wed, Fri 9am-10am, 3pm-4pm
two days in a row are a list, except the weekend which is a range, e.g. Sat-Sun
use "12noon" and "12midnight" (not 12am or 12pm)
avoid punctuation
separate hours for different days with an asterisk (*)
separate hours for different services with line breaks
show hours for services first, administration second, and label with colons (:) as needed

EXAMPLES:

Mon-Fri 9am-5pm
Daily 8am-6:30pm * closed for lunch 12noon-1pm
Mon, Wed, Thu 9am-5pm * Tue 9am-7pm
Daily 24 hours Administration: Mon-Thu 8am-4pm
Daily 12noon-12:30pm, 12midnight-12:30am

Dates Available:

Times of year the service is available, common for seasonal institutions such as medical colleges

use 3-letter abbreviations for months
avoid punctuation
separate each note with an asterisk (*)
do not include standard holiday closures
do not include individual dates that are subject to change

EXAMPLES:

Jul-Aug
Sep-Jun * open holidays
Open holidays except Christmas Day

Executive:

Name:

Name of the person accountable for operations of the service (usually not a person in direct contact with the public)

include both first and last names in full
group initials in upper case with no spaces
use military, religious, or professional honorifics, e.g. Capt, Dr, Rev
do not use social honorifics, e.g. Mr, Mrs
unless related to the service, do not add credentials, e.g. MSW, PhD
avoid punctuation

EXAMPLES:

Dr Amélie Wilson
Warren BJ Swanson, RPN

Title:

Title of the person accountable for the operations of the service (usually not a person in direct contact with the public)

capitalize the first and last word, and all other words except articles (a, an, the), prepositions of four letters or less (in, out, to, from, for, with) and conjunctions (and, but, or)
separate two titles with the word "and"
avoid abbreviations and acronyms, e.g. CEO
avoid starting with A, An, The, Le, La, Les, L'
avoid punctuation

EXAMPLES:

Chief Executive Officer
Executive Director
Manager
Mayor
Owner
President

Organization:

Organization of the person accountable for the operations of the service (usually not a person in direct contact with the public)

do not repeat the Service Name fields
generally used for employees within associations that have multiple member organizations

Phone:

Phone number of the person accountable for the operations of the service (usually not a person in direct contact with the public)

include the area code
extensions are labelled as "ext"
do not repeat the main Office phone number unless adding an extension

EXAMPLE:

519-660-5910 ext 5923

Email:

Email of the person accountable for the operations of the service (usually not a person in direct contact with the public)

list the entire email in lowercase
do not supplement with other text
do not repeat the service's main email address

Executive 2:

Name:

Title:

Organization:

Phone:

Email:

Public Contact:

Name:

Name of the public contact for the service

include both first and last names in full
group initials in upper case with no spaces
use military, religious, or professional honorifics, e.g. Capt, Dr, Rev
do not use social honorifics, e.g. Mr, Mrs
unless related to the service, do not add credentials, e.g. MSW, PhD
avoid punctuation

EXAMPLES:

Dr Amélie Wilson
Warren BJ Swanson, RPN

Title:

Title of the public contact for the service

capitalize the first and last word, and all other words except articles (a, an, the), prepositions of four letters or less (in, out, to, from, for, with) and conjunctions (and, but, or)
separate two titles with the word "and"
avoid abbreviations and acronyms, e.g. PSW
avoid starting with A, An, The, Le, La, Les, L'
avoid punctuation

EXAMPLES:

Administrative Assistant
Communications Officer
Coordinator
Receptionist

Organization:

Organization of the public contact for the service

do not repeat the Service Name fields
generally used for employees within associations that have multiple member organizations

Phone:

Phone number of the public contact for the service

include the area code
extensions are labelled as "ext"
do not repeat the main Office phone number unless adding an extension

EXAMPLE:

519-660-5910 ext 5923

Email:

Email of the public contact for the service

list the entire email in lower case
do not supplement with other text
do not repeat the service's main email address

Public Contact 2:

Name:

Title:

Organization:

Phone:

Email:

Service Description:

Brief, comprehensive, neutral statement describing the service, intended to facilitate information and referral (I&R)

use simple or explained terminology
avoid punctuation
use asterisks (*) between phrases
use a blank line between paragraphs
begin with a general statement, followed by capacity information, service details, licensing, and affiliations in that order
do not repeat content from Service Name, Application, Eligibility, and Fees fields
avoid personal and subjective statements
avoid matters of atmosphere, branding, and public relations

Supplemental Description:

Additional descriptive text.

Meetings:

Description of regular meetings available as a service, such as those for support groups

follow the guidelines for the Hours and Service Description fields
avoid punctuation
use asterisks (*) between phrases
use a blank line between paragraphs
do not include specific dates that are subject to change, or standard holiday closures

EXAMPLE:

Third Tuesday of the month

Funding:

General information about the major sources of income for the service

Does not appear on the public site * used by health care professionals for planning and data management purposes

fundraising is included under "Donations"
fees for goods and services are included under "Private"
multiple sources are sorted alphabetically and separated by a semicolon (;)

EXAMPLES:

Donations ; Membership fees
Federal - ESDC
Municipal - London
Private
Provincial - MCSS ; Provincial - MCYS
Provincial - MOHLTC
Regional - Middlesex County
United Way

Fees:

Cost of receiving the service

note available subsidies
when there is no cost, use "Covered by OHIP" or "Free"
when detailed cost information is subject to change, use "Set fees"
avoid punctuation and amounts in cents
separate each note with an asterisk (*)

EXAMPLES:

Free
Most services covered by OHIP
$75 per day * additional fee for transportation
Donations requested, but optional
Sliding scale
Set fees * subsidies may be available
Set fees * rent-geared-to-income available

Application:

Brief details on how the service can be accessed, i.e. how a client should contact the service provider, and what is required of the client

when anyone can apply, but it is not obvious, add "no referral required"
use "call" instead of "phone" or "telephone"
avoid "please" or other familiar language
avoid punctuation
separate each note with an asterisk (*)

EXAMPLES:

Appointment required
Medical referral required
Walk in * bring photo ID and proof of address
Intake conducted Mon-Fri 9am-2pm * call Mon 9am-5pm for appointment
Call or visit * no referral required

Eligibility / Target Population

Population(s) served by the service

if there are no firm restrictions for eligibility, a general target population may be entered
use asterisks (*) between phrases
avoid uninformative statements such as "Call for eligibility information"
use "No restrictions" for services that imply a limited clientele but are open to all, e.g. Jewish Community Centres

EXAMPLES:

Adults with psychiatric disabilities
Adults 65 years and older who are independent
Children and youth 17 years and younger
Children 18 months to 5 years * toilet trained
Children 6-12 years, enrolled at Fleming School
Youth 16-21 years, receiving social assistance
Tenants at risk of eviction
Women living with HIV/AIDS, and their caregivers

Languages:

English

Arabic

Chinese (Cantonese)

Chinese (Mandarin)

Dutch

German

Hindi

Italian

Korean

Polish

Portuguese

Russian

Spanish

or, if too many to list
Many other languages

Languages that the service has available on a consistent basis for any of its programs or resources, e.g. language-specific reception, programs, publications, websites, and interpretation services

include details in the Language Notes field

EXAMPLES:

English ; French
English ; French ; Chinese (Mandarin)
English ; American Sign Language (ASL) ; Ojibwa

French

Reception	Reception, intake, phone services, or other introductory information available in the French language health care and legal interpreters must have bilingual knowledge of relevant subject areas and terminology include details in the Language Notes field
Programs	French language services or programs offered to customers/clients on a consistent basis include details in the Language Notes field
Publications	French language printed materials available, such as brochures, bulletins, booklets, and newsletters include details in the Language Notes field
Website	Online French-language resources or social media, which do not rely solely on machine translation (e.g. Google Translate) include details in the Language Notes field
Interpretation	Designated interpreters who facilitate spoken French-language communication (without omissions, additions or alterations) when a service is delivered in English health care and legal interpreters must have bilingual knowledge of relevant subject areas and terminology include details in the Language Notes field

Language Note:

Levels of service for any language-specific programs or resources, and how to access them

"interpretation" is used for verbal communication
"translation" is used for the written word
avoid punctuation
use asterisks (*) between phrases

EXAMPLES:

French interpretation available upon request * French website
Arabic staff available Mon, Thu 11am-5pm
Conference calls with certified Spanish interpreter available by appointment

Area Served:

Community names describing the area served, e.g. Middlesex County

commercial services with an expected operational area, but not restricted by specific catchment areas, should be amended by the phrase "and area", e.g. London and area

Year Established:

Year the service was established

Does not appear on the public site * used by health care professionals for planning and data management purposes

Legal Status:

One of six options indicating the legal status of the service

select one of the "Government" options for direct government services, e.g. police forces, fire stations, city councils, civic administrations
select either "Commercial" or "Non Profit" for all other services, including indirect government services, e.g. hospitals, public health units, libraries, schools

Downloads:

PDF documents to be included with a service profile can be emailed to SEHealthLine@hccontario.ca (max. 500 kB in size)

Service providers can submit web-friendly PDF documents (by email) for publication on a service profile. Service-related documents may include calendars, information sheets, intake forms, newsletters, order forms, pamphlets, posters, price lists, referral forms, reports, schedules, and screening tools.

Editing of PDF documents by site administrators will be limited to the use of standardized metadata practices.

YouTube Video #1

URL:

Web address for a related YouTube video

Title:

Title of the YouTube video, located at the web address entered into the corresponding URL field, as it should appear on this website

YouTube Video #2

URL:

Title:

YouTube Video #3

URL:

Title:

Please ensure that you include your name, email address and telephone number in case we need to contact you to confirm your changes.

Source Contact:

Name:

Your name, in case we need to contact you to confirm the details of this service profile submission

Does not appear on the public site * used for data management purposes

include both first and last names in full
group initials in upper case with no spaces
use military, religious, or professional honorifics, e.g. Capt, Dr, Rev
do not use social honorifics, e.g. Mr, Mrs
unless related to the service, do not add credentials, e.g. MSW, PhD
avoid punctuation

EXAMPLES:

Dr Amélie Wilson
Warren BJ Swanson, RPN

Title:

Your title, in case we need to contact you to confirm the details of this service profile submission

Does not appear on the public site * used for data management purposes

capitalize the first and last word, and all other words except articles (a, an, the), prepositions of four letters or less (in, out, to, from, for, with) and conjunctions (and, but, or)
separate two titles with the word "and"
avoid abbreviations and acronyms
avoid starting with A, An, The, Le, La, Les, L'
avoid punctuation

Organization:

Your organization, in case we need to contact you to confirm the details of this service profile submission

Does not appear on the public site * used for data management purposes

do not repeat the Service Name fields
generally used for employees within associations that have multiple member organizations

Phone:

Your phone number, in case we need to contact you to confirm the details of this service profile submission

Does not appear on the public site * used for data management purposes

include the area code
extensions are labelled as "ext"

Email:

Your email, in case we need to contact you to confirm the details of this service profile submission

Does not appear on the public site * used for data management purposes

list the entire email in lower case
do not supplement with other text

Comments:

Additional information that may be important to share with site administrators regarding this service profile submission

Does not appear on the public site * used for data management purposes

Submit Your Content

Suggest an update
Suggest a new service profile
Submit a news item
Submit a calendar event
Submit a job posting

Green

Non-public information shared between health care providers

Orange

Non-public information used for health planning and data management

"About Us":
(max. 250 characters)

Brief service description in the words of the service provider—often a "mission statement" as found on the service provider's website

maximum 250 characters
editing of this field by site administrators will be limited to spelling, capitalization, and unacceptable content